Interactive voice response - Wikipedia
Interactive Voice Response (IVR) systems are automated telephony systems that interact with callers, gather information, and route calls to the appropriate recipient. They operate using …
What Is IVR? - Interactive Voice Response Explained - AWS
Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers …
What Is IVR (Interactive Voice Response) & How Does It Work?
Nov 2, 2024 · Interactive voice response (IVR) is a technology included in today’s leading voice-over-internet-protocol (VoIP) solutions that greets and acts on information it collects from callers.
What is interactive voice response (IVR)? - IBM
Interactive voice response (IVR) is an automated telephone system technology that enables callers to receive, provide information or make requests by using voice or menu inputs. It …
What Is IVR? A Complete Guide to Interactive Voice Response
Interactive Voice Response (IVR) is an automated phone system that interacts with callers through pre-recorded voice prompts and menus. The IVR system starts by greeting callers …
What’s IVR (Interactive Voice Response)? [2025 Guide]
Apr 2, 2025 · IVR stands for Interactive Voice Response, an automated telephone system that lets callers interact with a computer using voice commands or keypad inputs without needing …
What Is IVR (Interactive Voice Response) for Call Centers?
IVR in a call center stands for interactive voice response. It's the technology that allows call centers to route calls based on customers’ spoken responses or touch-tone input.
What are interactive voice response call centers - Verizon
Verizon IP Interactive Voice Response (IVR) is a component of the IP Contact Center (IPCC) portfolio of internetworking services, which tightly couples signaling and functionality from the …
Interactive Voice Response: What Is IVR, How It Works & Benefits
Feb 13, 2025 · Interactive Voice Response (IVR) is pivotal to call center success, particularly for inbound communications like customer service. It keeps calls organized, directing customers …
What Is Interactive Voice Response (IVR)? Benefits & Setup
Aug 22, 2025 · Learn how interactive voice response (IVR) systems work, the benefits they provide businesses, and how to set up effective call routing.