Scattered Lapsus$ Hunters targeted Zendesk users through more than 40 fake domains designed to steal credentials and install malware, security researchers said. The fake domains, registered over the ...

The Scattered Lapsus$ Hunters group may be targeting Zendesk users in a new campaign, after a fresh batch of phishing domains and malicious helpdesk tickets were discovered, according to ReliaQuest.

In a bold move to drive the adoption of artificial intelligence (AI) in customer support, Zendesk has announced an outcome-based pricing model for its AI agent capabilities. Maureen Chong, Zendesk’s ...

Get started with Java streams, including how to create streams from Java collections, the mechanics of a stream pipeline, examples of functional programming with Java streams, and more. You can think ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min One of Austin's coolest new ...

A San Francisco-based sales and customer service technology company has opened new sales offices in Austin and is looking to hire hundreds of employees. After experiencing the city while working at ...

To continue reading this content, please enable JavaScript in your browser settings and refresh this page. Preview this article 1 min A San Francisco company that has ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Vivek Yadav, an engineering manager from ...

Technology integration. HyperArc's GenAI-powered platform to be integrated for improved insights. Customer impact. Zendesk customers to gain faster, deeper analytics and automation capabilities.

TechRadar Pro was live in Las Vegas for Zendesk's annual convention, where we heared from company execs and global influencers about how AI is set revolutionize customer service and sales. On the ...