The native CCaaS solution offers a single data source for customer information and an application that unifies AI, channels and CRM.

AI agents proliferate, but oversight tools remain designed for human-only workforces. Talkdesk on March 10 announced the CXA Operations Center and enhanced Interaction and Quality Analytics to help ...

Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

Founded in 1999 in San Francisco, Salesforce targets mid-market to large enterprises seeking unified CRM and data platforms. Its portfolio includes Sales Cloud, Service Cloud, Marketing Cloud, ...

Agentforce Contact Center has been in pilot mode with 60 users, Compass Working Capital and Savant Systems among them.

SINGAPORE, SG - March 10, 2026 - PRESSADVANTAGE - Voiso, a global provider of AI-powered contact center solutions, has ...

As digital labor with specific roles, AI agents need to be managed as part and parcel of an organization’s entire workforce.

Posh today announced the launch of CoachQA, a foundational component of its Agentic AI Workforce, a unified suite of AI agents serving customers and employees across the enterprise. Designed ...

Here are The Tennessean's early grades on the process and logic behind each of the Tennessee Titans' free agency moves.

New observability, evaluation, and simulation tools move organizations beyond basic automation toward a comprehensive hybrid workforce strategy ...

Federal Communications Commission Chairman Brendan Carr made his case on Tuesday that overseas call centers pose potential national security risks because they may be compromised by foreign actors.