There are plenty of times when in-person troubleshooting isn’t possible. Maybe you and the other person live in different cities, or you work in different offices or the world is on lockdown due to a ...

New Windows Remote Help app supports remote and hybrid employees Your email has been sent As companies went remote at the start of the COVID-19 pandemic, it quickly became obvious that enterprise VPNs ...

Remote desktop connections have many uses, whether it's for professional purposes or helping someone out. You've probably had to help a friend or family member over ...

A sophisticated cyber-attack using social engineering tactics and widely used remote access tools has been uncovered by security researchers at Trend Micro. The attack, which involves a stealthy ...

The first thing you need to do is talk to Microsoft over the phone or chat. After a professional conversation, you will be given a six-digit code once the support is clear that the situation may not ...

We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...