From scheduling and training to task management and communication, workforce management technology helps retain employees, improve efficiency and satisfy customers. Today's employees in the ...

Belmont, CA (BUSINESS WIRE) - RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the acquisition of CommunityWFM, a cloud-based, AI-first contact ...

DALLAS & MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, the workforce and conversation intelligence company, today announced its Workforce Intelligence solution at its annual Calabrio Customer Connect (C3) ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Workforce management (WFM) has been in existence for a while. Many businesses still employ legacy systems to forecast and schedule agents relying on outdated static systems to manage the post-sale ...

Call Center Magazine: What is Workforce Management? Is workforce management software more than just fancy scheduling software? Michael Williams, director of marketing, GMT: The definition of Workforce ...

Workforce management (WFM) sounds more inclusive than it actually is. In the call center environment, WFM encompasses four key processes: forecasting the volume of customer contacts, using the ...

MELVILLE, N.Y.--(BUSINESS WIRE)--Verint ® (Nasdaq: VRNT), The Customer Engagement Company ™, today announced that it has received top scores in multiple customer satisfaction categories according to ...

The workforce management (WFM) market is driven by the escalating need for improved labor productivity, optimized staffing, and enhanced employee experience across industries. Services segment is ...