Professionals are pinning some of their biggest AI aspirations on improved productivity and efficiency, which could bring benefits to their own employees and to their customers. According to a recent ...

The AI industry in 2025 saw big-money acquisitions, advancements in virtual assistants and agent orchestration and new ...

AI agents automate project tasks by assigning work based on priority and availability, centralizing communications, and ...

As artificial intelligence continues to advance, technology developers are beginning to introduce AI-powered virtual agents and assistants that could change how freight brokers, dispatchers and fleet ...

This is the last of a three-part series examining how companies are transforming their customer experience strategies through the use of technology. The first article in the series is about the use of ...

In the 1990s, contact centers started to “meet customers where they were,” defined by agents learning how to better handle phone calls, said Rob McDougall, Upstream Works CEO. By the 2000s, chat and ...

In a nutshell: Microsoft is developing an enterprise-level Copilot tool that enables companies to build custom AI applications. Clients can create chatbots to interface with customers or AI "agents" ...

As small businesses integrate AI-powered virtual assistants, they must ensure security and data privacy and have a clear plan for how and why this technology is being adopted. Nathan Eddy works as an ...

Are you looking to get hired as a virtual assistant? Today, I have a list of five companies that need the help right now and are actively advertising their job openings! A virtual assistant, also ...

In today's fast-paced business world, entrepreneurs often find themselves overwhelmed with countless tasks—from managing the business’s operations to strategizing growth and handling financial matters ...

Danielle J. Cuomo, MBA, is an award-winning entrepreneur + founder of Virtual Assist USA, a leading provider of Virtual Assistant services. In the ever-evolving landscape of virtual assistance, I ...