The (narrow but very important) problem: Test scripts used for version 1.0 of an application will probably break when applied to version 2.0 of that application. Testers try to edit old test scripts ...
Jerry Cao is a UX content strategist at the wireframing and prototyping app UXPin. For advice on how to conduct 30+ different types of usability tests, check out The Guide to Usability Testing.
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