Contact center performance management (CCPM) is an analytical approach to managing and improving the effectiveness, quality and overall experience provided by the contact center. It is a process that ...

The Pentagon has released a new guidebook that helps procurement officers buy services in line with performance-based standards. In 1999, the Defense Department spent as much money on services as it ...

Rajiv is CEO of Complygate which is an award winning HR Tech Startup, which helps SMEs and Tier 2 Sponsors comply with the Immigration Laws. Performance management is a key business process that ...

Carla Tardi is a technical editor and digital content producer with 25+ years of experience at top-tier investment banks and money-management firms. David Kindness is a Certified Public Accountant ...

Human resources leaders have been trying to design the best performance management program for decades. But it's been impossible to achieve because they often assume uniform needs where there is ...

Performance management is the ongoing communication process between a supervisor and an employee that occurs throughout the year to fulfill the strategic objectives of the individual, department, and ...

To manage employees’ performance as effectively as possible, look to the future. Here are some performance management trends you can implement. The introduction of new human resources (HR) technology, ...