Co-founder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Online reviews are an important facet of the commercial ...

When you’re confident in your ability and actions, you’re more open to learning how you can improve. My colleague Stacey Finkelstein and I first discovered this in a study in which we asked our ...

Say it’s the start of a new semester or the end of the school year, and you’ve asked your staff to complete an anonymous survey to gather feedback about your leadership. You’ve reviewed the feedback, ...

Negative reviews can be scary for business owners but can also be a chance to grow and improve. How you handle negative reviews affects how potential customers see your business. This article explores ...

Picking my son up from swim practice is an everyday occurrence. He typically gets in the car with a smile, even if it is a tired one. However, after one particular practice, he got in the car looking ...

Adam Petrilli is a reputation management expert and CEO at NetReputation.com, an award-winning Online Reputation Management (ORM) firm. In the digital age, online reviews are more important than ever, ...

When people are confronted with negative feedback, they often respond by trying to protect their self-image. But not everyone reacts the same way. A new study published in the journal Social ...

I have some bad news. If you want to be a good manager, or even team member for that matter, you’ll need to get comfortable giving negative feedback. It’s not going to be high-fives and roses all the ...