This paper presents the purpose, design, and results of a large-scale field experiment investigating the effects of a smartphone-first redesign of the login process and questionnaire layout for CBS ...

If you want to better understand your customers, you may find yourself thinking about putting together a short questionnaire. You might, for example, want to know how satisfied your customers are with ...

The design and use of questionnaires in course and faculty evaluation are discussed and the literature surveyed. Problems of questionnaire construction and interpretation of results are described and ...