Accreditation requirements for cancer centers by the American College of Surgeons’ Commission on Cancer have included provision of survivorship care plans (SCPs) to patients treated with curative ...

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.

“Lean” methodology creates quality improvement and leadership capacity, which is currently missing in ambulatory care settings. Failure to create this capacity will minimize transformation efforts.

Organizations aim to improve their processes’ efficiency and effectiveness by reducing waste, which creates a need for experts in project management frameworks and process improvement techniques such ...

In the early 2000s, Motorola struggled with product defects and a decline in customer satisfaction. To improve its business processes and regain its competitive edge, Motorola turned to Six Sigma.

As organizations face growing demands for speed, quality and adaptability, traditional performance improvement methods and Agile development practices alone often fall short. While Agile methodologies ...

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Most businesses get trapped optimizing incremental improvements when what they actually need is radical reimagining, or vice-versa. The companies that grow consistently and prepare successfully for ...

The broken record of broken transfer seems to be on constant repeat in the higher education sector. Going back decades, many states, systems and institutions have enacted sweeping policy changes and ...