The Federal Communications Commission (FCC) will seek to crack down on offshore call centers and illegal robocalls from ...

In today’s competitive business landscape, providing exceptional customer service is crucial for success. Businesses that prioritize customer satisfaction are more likely to retain customers, attract ...

The Oregon Employment Department (OED) has released a comprehensive report on its ongoing effort to improve customer service ...

Customers often encounter significant hurdles when attempting to connect with a customer service agent. This frustration is compounded by their existing concerns or issues, leaving them baffled as to ...

In the last five years, there has been a palpable shift in customer service standards—in contact centers especially, but not exclusively. Not that long ago within contact centers, the standard for ...

The software company NICE launched Enlighten AI to improve customer service and clients' efficiency. Enlighten AI decreases the workload for representatives and enhances customer interactions. This ...

Daily Harvest is using AI to optimize the packing space for its frozen foods. Since it started using AI, Daily Harvest has received fewer customer complaints about damaged goods. This article is part ...

The White House has launched Time Is Money, a multi-agency initiative to stop the time-consuming practices, including excessive paperwork, long hold times, and other bureaucratic hurdles, that ...

Lyft (NASDAQ:LYFT) and AI startup Anthropic unveiled a groundbreaking partnership aimed at transforming the rideshare experience for Lyft's (NASDAQ:LYFT) network of 40 million annual riders and over 1 ...

Amazon Connect Customer Profiles: automatic creation of unified customer profiles for personalized customer experiences. Customers expect personalized customer service experiences, which require ...

The role AI plays in enabling self-service and helping agents dig up relevant information are well documented, but companies are investing in other AI use cases as well, the CCW survey found. One ...

CARRUM DOWNS, VIC - February 24, 2026 - PRESSADVANTAGE - Fix-It Right Plumbing has launched a redesigned website aimed ...