The role of IT service management (ITSM) in ensuring the smooth functioning and continuity of business operations has become clearer than ever. There’s increasing evidence that well-managed ITSM ...

A successful ITSM strategy is a lot like a game of connect-the-dots. Organizations may already have a ticketing system for incident management, for example, or perhaps the beginnings of a ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Rezolve.ai, a leading AI-powered employee service desk, has announced the launch of its revolutionary new feature – the ChatGPT-like ITSM Chatbot. This cutting-edge technology promises to transform ...

Automation helps organizations eliminate defects and redundancies, freeing up staff for higher-value work. Here are six ways businesses are taking advantage of automation for IT service management. IT ...