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In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...

Google is looking to make it easier to build chatbots for Hangouts Chat, thanks to an integration with its Dialogflow conversational AI platform. Google launched Hangouts Chat early last year, a ...

Conversational AI is how artificial intelligence will impact the communications industry most. Conversational AI refers to the use of messaging applications, speech-enabled assistants, intelligent ...

The technology behind conversational AI has been developing quickly, and thanks in part to the pandemic, customers have readily embraced it. Even so, it can be difficult for businesses to get started ...