Scammers are impersonating banks and using spoofed phone numbers to trick customers into sharing sensitive information. Wells ...

Several of the recalled items pose risks ranging from foodborne illness to burn injuries, fires, and serious harm to children.

New research reveals why customers don’t come back and how convenience, product quality, AI, and service strategy impact ...

Burger King, home of the whopper, is making its first change to its best-selling menu item in nearly 10 years after consumers complained.

Have you ever hesitated at the register, uncomfortable as an employee watched you choose a tip? It’s not just you. The rise of digital tipping systems—from point-of-sale devices held by employees to ...

While customers may sometimes be wrong, it’s more important to focus on resolving their concerns without making them feel dismissed. Using respectful language and acknowledging the customer’s ...

Researchers at the Department of Energy's Oak Ridge National Laboratory have provided the first comprehensive analysis of the specific costs of power outages to local customers across the nation. It ...

Bad data is a universal problem, but the lack of situational intelligence in our AI systems hits growth audiences—like Black ...

More than 1,000 companies, including large corporations like Revlon and Costco, also have filed suit to preserve their right to reimbursement.