A shift to a more distributed customer service workforce was underway before the pandemic. It kicked into overdrive when COVID hit and has continued for years. But that's just one of several ...

AMES, IA – Over the last decade, a growing number of companies and organizations have included messages about diversity and inclusion as part of their employee recruitment efforts. A recently ...

Inclusive customer service goes beyond good service—it treats all customers equitably, removing barriers that may hinder their access to goods, services, and facilities. This article provides insights ...

In the wake of the pandemic, the federal government stands at a crossroads. Should it make its workers return to the office, or should it permanently embrace a more flexible work model? This isn’t ...

Walmart, Citigroup and nine other large, publicly traded corporations discuss steps they have taken to make their workforce, marketing and suppliers more diverse. In2021, the Federal Government ...

For manufacturers, embracing diversity can unlock new levels of innovation, productivity, and profitability. Historically, manufacturing has lacked inclusivity, and even today, it lags behind other ...

Jue 10, 2025 -- By 2027, 50% of organizations that expected to significantly reduce their customer service workforce will abandon these plans, according to Gartner, Inc. This shift comes as many ...