I was recently on hold for customer service for a big website, and the more I listened to their prerecorded messages, the more I realized that the standard customer service on-hold verbiage is weasel ...

Customer Service Scripts for the Top 25 CX Words In a call center environment, the agent's language significantly impacts delivering great customer satisfaction (Csat). When Csat improves, the agent's ...

Have you ever walked by an employee who you know in your heart is a nice person, but they don’t sound that way when they’re talking with a customer? Perhaps they sound a little aggressive, ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...