Few people would be surprised to hear that Wells Fargo 's (NYSE: WFC) fake-account scandal, revealed last year by the Consumer Financial Protection Bureau, negatively impacted the bank's customer ...

Amazon is posing a threat. Chinese tourists are spotted everywhere and the loyalty war is getting ever more intense. Common threads? It's a disruptive phase for travel that requires nimble strategies.

New data shows loyalty programs are valuable tools for developing strong customer relationships. Here’s how to create an effective one. A successful loyalty strategy offers customers tangible value ...

Pawan Vadapalli is corporate vice president and global head, digital business services of HCLTech. The customer always comes first. But that's not the only important factor in running a successful ...

B.D. Dalton II, Lazy Overachiever, deal-maker, author and podcast host of Grow Sell and Retire, Director at Rockfine Group. Let's talk about David. He's been shopping at the same grocery store for 12 ...

Opinions expressed by Entrepreneur contributors are their own. Customer loyalty is everything for a new business. Customer acquisition is important — otherwise, you’ll never build up a customer base — ...

Customer loyalty dropped in the wake of Wells Fargo’s sales scandal last year, but it has since reversed course. Before the scandal came to light last September, Wells Fargo's internal estimate of ...